Refund policy
1. Refund policy
Paste into: Settings → Policies → Refund policy
We want you to be glad you wore it.
30 days. You have 30 days from the day your order arrives to request a return.
To be eligible, the garment must be unworn and unwashed, with any tags still attached, in the condition you received it. We cannot accept a shirt that has been worn, laundered, altered or damaged after delivery.
How to start a return. Email us at immortalglorycompany@gmail.com with your order number and which item you would like to return. We will reply with the return address and instructions. Please do not send anything back before contacting us — returns sent without prior arrangement cannot be processed.
Return shipping. You are responsible for the cost of return postage. We recommend a tracked service; we cannot refund an item we do not receive.
Refunds. Once your return arrives and is inspected, we will email you to confirm. If approved, your refund goes back to the original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we confirmed your refund, email us.
Damaged, defective or wrong items. Inspect your order when it arrives. If anything is defective, damaged, or not what you ordered, email us within 30 days with a photo and we will make it right at no cost to you — including return postage.
Exchanges. The fastest way to get a different size or colour is to return the item you have and place a new order once your return is approved.
Non-returnable. Sale items and gift cards cannot be returned.
European Union — 14 day cooling off period. If your order is shipped into the EU, you may cancel or return your order within 14 days of receipt, for any reason and without justification. The garment must be unworn and unwashed, with tags attached, in its original condition.
Questions about a return: immortalglorycompany@gmail.com